Terms of Service

1. The service

Plans 360 turns the laser-scan files and 360° photos you upload into hosted online virtual tours that can be shared by link. The service is provided as is and as available; we aim for high availability but do not guarantee uninterrupted operation, a particular build result or fitness for a particular purpose.

2. Accounts

You must be 18 or older and use the service for business purposes only. You are responsible for keeping your password confidential and for all activity in your account, including by users you add. An organization account belongs to the business that opened it; subscriptions and quotas apply to the organization. We record the moment you accept these terms (date, time, version and IP address) as evidence of consent.

3. Your content

Your files and tours remain yours. You grant us a non-exclusive, worldwide, royalty-free licence to store, process, copy, convert, blur and display them solely to provide, operate, secure and improve the service. We may derive technical outputs from them (thumbnails, depth maps, floor plans) as part of the service.

4. Declarations you make with every upload

With every file upload and every tour build you declare and warrant to us, and the declaration is recorded: (a) the files are yours — you own the scan and the images, or you hold explicit permission from their owner and from the property owner to scan, photograph, upload and publish them; (b) people who appear in the scan or the tour — every identifiable person (and the guardian of any minor) has given informed consent to be captured and to appear in an online tour, and you are responsible for obtaining and keeping that consent; (c) the content does not break the law or infringe anyone's intellectual property, privacy or confidentiality, and contains no unmasked specially sensitive information (medical or financial documents, ID cards, children); (d) you are the data controller for third parties' personal data in your content under privacy law, and we process it on your behalf and on your instructions only.

If you cannot make these declarations for a file, do not upload it.

5. Blurring, review before publishing, requests from people captured

We make reasonable efforts to hide faces, licence plates, screens, documents and other sensitive details, automatically and through the blur tool in the service. These efforts do not guarantee that every detail is detected and hidden; final responsibility for what is published is yours.

Before publishing a tour or sharing its link you must review every panorama and make sure everything that needs hiding is blurred. If an image or part of one needs blurring you cannot do yourself, you must notify us at office@plans360.app before publishing and must not share the tour until it is done. Publishing or sharing a tour is your confirmation that you reviewed it and that it contains nothing requiring hiding.

A person who appears in a tour may ask us or you for blurring or removal. We may blur, take off air or delete content at our discretion and without prior notice following such a request, an authority's demand or a suspected breach of these terms, without liability to you.

6. Sharing and publishing

A tour link is unguessable but not password-protected: anyone holding it can view. You control who receives the link, are responsible for its distribution and for any use by those you gave it to, and may archive a tour at any time to stop viewing.

7. Acceptable use

Do not upload unlawful, infringing, malicious, misleading or abusive content; do not upload scans of properties without their owner's permission or of places where capture is prohibited; do not attempt to access other customers' data, overload the service, circumvent limits or reverse-engineer. We may suspend or close accounts that violate these terms.

8. Indemnity

You will indemnify us, our staff and our suppliers against any claim, demand, damage, cost and reasonable legal fees arising from the content you uploaded, a breach of the declarations in section 4, the publishing or sharing of a tour, or any other breach of these terms or of the law — including claims by people captured, property owners and rights holders.

9. Subscriptions, quotas and payment

Plans, prices and quotas are listed on the pricing page. Quotas count concurrent live tours and builds per month; archived tours never count. Payments are processed by Paddle.com, the merchant of record for the service, and Paddle's terms apply to the transaction. Subscriptions renew automatically until cancelled; cancellation takes effect at the end of the billing period. The refund policy is on the refunds page.

10. Tour lifecycle and archive

A tour is on air for 90 days from creation or extension. Reminders are sent before it ends and you can extend for free while your quota allows. A tour that is not extended is archived: it is preserved, not publicly viewable, and can be reactivated for a one-time fee. Raw source files (e.g. E57) are deleted automatically 30 days after a successful build; the tour outputs are kept.

11. Deletion

You can delete tours and your account at any time. After account deletion, data is removed within 30 days except what we must keep by law (e.g. billing records and consent records).

12. Intellectual property

The service, software, design and the Plans 360 and Point2Plan brands belong to us. Do not copy, modify, distribute or reverse-engineer the service or any part of it.

13. Customer logo and branding

On paid plans you may order, for a one-time fee, the display of your logo at the tripod spot in all your tours, subject to our review and approval. By submitting a logo you declare and warrant that you are its exclusive owner or hold a valid licence to use it, that its use infringes no trademark, copyright or other third-party right, and that it is neither offensive nor misleading. This declaration is recorded (time, IP address and terms version). You will indemnify us against any claim, demand or cost arising from a breach of this declaration.

We may reject a logo, or remove an approved one, at our discretion and without giving reasons, in particular where rights infringement, offensive content or harm to the service's reputation is a concern. If we cannot approve any logo of yours, the fee is refunded in full. Approval remains valid while the account is on a paid plan; on a move to the Free plan the logo is replaced by the Plans 360 mark and shown again automatically when a paid plan is restored. The logo is a viewer layer and is not embedded in the tour files.

14. Measurements, plans and accuracy

Measurements, floor plans and top views produced in the service derive from the scanner data you upload and automatic processing, and are an orientation aid only. They are not a certified survey, not a substitute for a licensed surveyor or engineering design, and must not be relied on for construction, purchase or legal proceedings without independent verification. Parts of a panorama (e.g. the floor under the scanner) are synthetically completed for display only.

15. Warranty and liability

To the maximum extent permitted by law, our total liability to you on any ground is limited to the amount you paid us in the 12 months before the event, and we are not liable for indirect or consequential damages or for loss of profit, data or goodwill. We are not liable for content you uploaded, for what viewers do with it, or for the loss of files you kept no copy of.

16. Changes and governing law

We may update these terms and will notify you of material changes by email or in the service; continued use after notice means you accept the updated version. These terms are governed by the laws of Israel; the competent courts of Haifa have exclusive jurisdiction. Questions: office@plans360.app.