Refund & Cancellation Policy
Last updated: 8 September 2026
Purchases of Plans 360 (PLANS YAZAMOT AND INTERNET (2010), a sole proprietorship of Sharon Cohen registered in Israel, trading as Plans 360) are made through Paddle.com, the merchant of record. Refunds follow Paddle's refund policy and are returned to the original payment method.
1. Full refund within 14 days
Not satisfied? Any payment — a new subscription, a renewal, or a tour reactivation — is refunded in full when you ask within 14 days of the charge. No explanation needed.
2. How to request
Email office@plans360.app or contact Paddle support (paddle.net) with the transaction number from your invoice. Paddle issues the refund to the original payment method, usually within 5–10 business days.
3. Cancelling a subscription
Cancel any time through the link in your Paddle invoice or by emailing us. The subscription stays active until the end of the billing period and is not renewed. Your account returns to the Free plan and no tours are deleted.
4. Free plan
The Free plan lets you evaluate the service at no cost and without time limit.
5. Consumer rights
Nothing in this policy limits your rights under Israel's Consumer Protection Law, the law of your country, or Paddle's consumer terms.